Returns & Refunds Policy

We hope you love your Midnight Nook order! If something isn’t quite right, please read our returns and refunds policy below.

Change of Mind Returns

If you are a UK customer, you have the right to cancel your order within 14 days of receiving it, even if there is nothing wrong with the item.

Once you have told us that you would like to return your order, you then have a further 14 days to send the item back.

To request a return, please contact us using the contact details provided on our website before sending anything back. We will provide you with the relevant return instructions.

Returned items should be kept in good condition and should only have been handled as much as reasonably necessary to inspect or try them on. We may reduce the refund if an item has been used or handled beyond what would normally be permitted when viewing an item in a shop.

For change-of-mind returns, the customer is responsible for the cost of returning the item unless we agree otherwise.

Refunds

Once your return has been received, we will process your refund within 14 days.

Approved refunds will be returned to your original payment method.

Where you cancel your entire order under your statutory cancellation rights, we will also refund the cost of our standard delivery option. If you selected a more expensive delivery method, we are not required to refund the additional delivery cost.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Damaged, Faulty or Incorrect Items

Please contact us as soon as possible if your item arrives:

• damaged

• faulty

• misprinted

• defective

• or different from what you ordered

Please include your order number and, where possible, clear photographs showing the problem.

If the item is faulty, damaged or incorrect, we will arrange an appropriate replacement, refund or other remedy in accordance with your consumer rights. You will not be required to pay return postage where we require a faulty or incorrect item to be returned.

Personalised or Custom-Made Products

Products that have been specifically personalised or made to your individual specifications may not qualify for the standard 14-day change-of-mind cancellation right.

This does not affect your rights if a personalised or custom-made item is faulty, damaged, not as described or incorrect.

Standard Midnight Nook products that are simply produced after an order is placed are not treated as personalised solely because they are made to order.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size, colour or product, please contact us about returning the original item and place a new order for the item you would prefer.

Your statutory rights in relation to faulty or incorrectly supplied products are unaffected.

Sale & Discounted Items

Items purchased using a sale price or discount code have the same statutory consumer rights as full-price items.

Refunds will be based on the amount actually paid for the item.

Orders Returned Due to an Incorrect Address

Customers are responsible for entering the correct delivery information when placing an order.

If an order is returned to us or our fulfilment partner because an incorrect or incomplete address was provided, additional delivery charges may apply before the order can be sent again.

Please contact us if you notice an address mistake as soon as possible.

International Customers

If you are ordering from outside the UK, additional consumer protection laws may apply depending on where you live. Nothing in this policy is intended to limit any mandatory consumer rights that apply to you.

Your Statutory Rights

Nothing in this Returns & Refunds Policy limits or removes your rights under applicable consumer law.

If you have any questions about a return, refund or problem with your order, please contact Midnight Nook through the contact details provided on our website.